Refund policy

Refund Policy for Service Cancellation

If you no longer require your ESIMOO eSIM and meet the following criteria:

• The eSIM was purchased from the ESIMOO website.
• Activation of the ESIMOO has not been completed.

We will issue a full refund. If the ESIMOO has been activated or used, we will assess your case individually for an appropriate solution.

 

Refund Policy for Incompatible or Locked Devices

If the eSIM is incompatible with your device, we offer a full refund if you:

• Haven't scanned the QR code.
• Haven't used any data from the plan.
• Purchased the eSIM within the last 6 months. Please provide a screenshot and necessary details to confirm the incompatibility or lock.

 

Refund Policy for Connection Issues

We offer a refund for connection issues. However, before requesting a refund:

• Contact our Customer Support Team at help@esimoo.com or through our chat to report the problem.
• Refund requests must be made before the end of your trip; refunds cannot be guaranteed if you contact us after your trip.
• Depending on the data usage, a partial or full refund (with a $3.50 USD administrative fee) may be issued in other cases.